How to Request Account Deletion
Send an email to our support team
Please email support@sweepthedeck.com with the subject line "Account Deletion Request".
Include your account information
In your email, please include:
- Your username or account ID
- The email address associated with your account
- Date of account creation (approximate if unknown)
Verification process
Our team will verify your identity as the account owner. We may request additional information to confirm your identity.
Confirmation and processing
Once verified, we will process your deletion request within 30 days and send you a confirmation email when completed.
Data Deletion Information
Data that will be permanently deleted:
- Your user profile and account information
- Your game history and statistics
- Your in-app preferences and settings
- Any user-generated content
Data that may be retained:
- Anonymized usage data for analytics purposes
- Purchase records as required by financial regulations (typically 7 years)
- Communications with our support team
- Information required for legal compliance or legitimate business purposes
Retention period:
After account deletion, certain data may be retained in our backup systems for up to 90 days before being permanently removed.
Additional Information
Please note that deleting your account is permanent and cannot be undone. All your data and progress will be lost.
For more information about how we handle your data, please refer to our Privacy Policy.